Five Critical Success Factors For Mainstream 3D Virtual World Projects
The New Mainstream 3D Virtual World Project
Today’s mainstream users of 3D virtual worlds have expectations and needs that do not match those of pioneering explorers of these platforms. New projects are measured in different ways, and expecting a mainstream project to be successful using an explorer’s strategy is like expecting that you can win a road race riding a tricycle.
Early 3D virtual world experiments were driven by explorers trying to push the boundaries of possibility. These projects tested the feasibility of ways that a 3D virtual world could be used, and focused on trial scenarios to prove or disprove a particular usage theory. Success was often measured on technical terms, with users whose involvement was project focused and short term.
Mainstream projects take feasibility as a given, and create an environment to support day to day use by the regular members of an organization — as an educational platform, a place to enable distributed teamwork for global companies and academic institutions, as a virtual classroom environment, or a “better conference call”.
Mainstream projects have user-driven success metrics. Merely passing the “it works” test does not mean automatic project success. Successful mainstream projects result in “normal users” who are happy with the environment, find it to be compelling, continue to use it willingly and recommend its use to others. They judge the environment on how it improves their day to day experience while doing their real work, not based on whether it is a cool technology or has promising possibilities. They also have limited motivation to learn a new environment as an exploratory exercise, and must find value in the experience quickly in order to justify additional effort.
Mainstream 3D Virtual World Project Success Factors
